Terms and Conditions: All items must be checked and tested at the time of purchase and collection from the store or delivery to the customer’s address. Once purchased and collected or delivered, all the items are STRICTLY NON-RETURNABLE AND NON-REFUNDABLE. The manufacturer’s warranty applies. All special order items including products not available in-store and specially ordered for the customer are strictly non-cancellable, non-returnable and non-refundable from the date of payment. The future-dated delivery/collection cannot be cancelled for any special order items. For items delivered by the courier company, any goods with damaged packaging must be rejected at the time of delivery. Also for the items delivered by the courier company, faulty goods must be reported within 24 hours of receipt of the goods with a valid photographic or video evidence. Postage is paid by the customer on all approved returns. We reserve all rights to reject any returns based on hygienic grounds for the safety of our customers. Any product or spare part purchase decision will be at the customer’s own risk. Sheen Mobility will only provide all the available options and will not be held responsible for any purchase decisions made by the customer.